1. Check-in and check-in
1.1. Guest check-in time is from 4:00 PM.
1.2. When arriving before the specified check-in time, the guest is obliged to inform the hotel administration about this in order to assess the possibility of postponing the check-in time, taking into account the hotel's occupancy.
1.3. Guests aged 18 and over are allowed to stay at the hotel.
1.4. Children and young people under the age of 18 can stay at the hotel with their parents, guardians or other authorized persons.
1.5. Check-in is via self-check-in method:
1.5.1. A text message or e-mail is sent to the guest which includes the room key box number and opening code.
1.5.2. Upon arrival at the room, the guest is required to fill out a guest declaration form.
1.5.3. When checking out of the hotel, the guest is obliged to leave the room key together with the electronic key at the self-check-in reception or another designated location.
1.6. Upon request by the hotel administration, the guest is obliged to present an identification document - a passport or ID card.
2. Check-out
2.1. Check-out time is until 12:00.
2.2. The guest is obliged to inform the hotel administration in advance about checking out after the specified time, which will assess the possibility of the request, taking into account the hotel's occupancy.
2.3. Penalty for violation – if the guest checks out before 4:00 PM, the penalty is 50% of the charged amount for one day of the reservation, if the guest checks out after 4:00 PM, the penalty is 100% of the charged amount for one day of the reservation.
3. Room reservations, confirmation and cancellation of reservations
3.1. Reservations are accepted by telephone, in writing (accommodation email hotel@abzali.lv , or other emails available to SIA “Stalkeris”), verbally on site at the complex premises or via the international website Booking.com.
3.2. The reservation is considered to be confirmed when the hotel administration has given a written or verbal confirmation response using the means of communication mentioned in clause 3.1.
3.3. If the number of days to be reserved exceeds 5 days and/or 5 room units, the reservation is confirmed only after a 50% advance payment. The remaining 50% of the total reservation amount is paid during the current reservation period.
3.4 The guest has the right to cancel the reservation free of charge and receive the advance payment and/or reservation payment, if any, by informing the hotel administration in writing or verbally no later than one day before the start of the reservation, except for the cases mentioned in clauses 3.4.1 and 3.4.2.
3.4.1. 3.4.1. If the total number of days of the reservation exceeds 5 days and/or 5 room units, free cancellation is possible no later than 7 days before the start date of the reservation.
3.4.2. The advance payment and/or reservation payment will not be refunded if the reservation is terminated after its start date, regardless of the number of days remaining.
3.4.3. Cancellation of a reservation, if made on Booking.com, is based on the website's cancellation policy.
4. Room cleaning
4.1. Room cleaning is done on request from 10:00 AM to 2:00 PM.
4.2. The guest informs the hotel employee about the need for room cleaning by hanging the informative sign "CLEAN MY ROOM" on the door of the room.
4.3. If necessary, during cleaning (if the guest is in the room), a hotel employee may ask the guest to leave the room; this is not considered the guest's obligation.
4.4. The guest is obliged not to interfere with the hotel employee during the room cleaning.
4.5. A hotel employee has the right to move a guest's personal belongings if they interfere with cleaning.
4.6. If, after cleaning, the guest discovers that property left in the guest's room has been damaged or lost, the guest is obliged to immediately submit a report to the hotel administration.
5. Damage to property and/or inventory
5.1. Penalty for loss of room key or electronic key – 50 EUR per unit.
5.2. A fine is awarded for damage to the room's inventory, furniture, decoration, after the hotel's technical staff evaluates the amount of damage.
5.3. After assessing the damage, the hotel administration will submit a complaint to the international partner Booking.com (if the reservation was made through Booking.com), who will request a refund of the damage amount, or by personally submitting a complaint to the guest (if the reservation was made in another way).
5.4. If the guest does not respond to the submitted complaint or refuses to pay the fine for the violation, the hotel administration has the right to submit an application to a debt collector, where the case will be reviewed in accordance with the binding regulatory enactments of the Republic of Latvia.
6. Payment procedure
6.1. The guest has the right to request a invoice or cashier's receipt for the overnight stay at the accommodation, including the specified personal or company details.
6.2. The hotel accepts payments by bank card, cash or bank transfer.
6.3. If the payment method for the reservation is bank transfer, it must be made within 10 days after the invoice is issued and sent to the guest or by the reservation start date.
6.4. If the guest ignores or refuses to pay the bill, the hotel administration has the right to submit an application to a debt collector, where the case will be reviewed in accordance with the binding regulatory enactments of the Republic of Latvia.
6.5. For payment procedures of Booking.com reservations, please see Booking.com payment policy.
7. Filing complaints
7.1. The guest has the right to file a complaint regarding the non-compliance of the service with the hotel's minimum standards or the regulatory enactments of the Republic of Latvia by submitting a complaint application to the hotel administration.
7.2. The hotel administration is obliged to review the complaint within two days and provide a response, compensate for losses or violations, and agree on the payment amount with the guest (no more than 100% of the total amount charged for the reservation).
8. Safety regulations
8.1. Smoking or using direct fire objects in hotel rooms is strictly prohibited. Fine for violation - 200 EUR.
8.2. It is prohibited to transfer the room key and the electronic key to a third party in all cases without permission from the hotel administration.
8.3. Hotel "Abzaļi" does not assume responsibility for items left unattended.
8.4. If a hotel employee has noticed the presence of a guest's personal belongings in the room after the guest has checked out of the hotel, the employee is obliged to deliver the found item to the designated location and mark it with the relevant personal data registered by the guest.
8.5. If personal belongings are discovered missing or left behind on the hotel premises after check-out, the guest is obliged to contact the hotel administration.
8.6. Found items are stored for 1 month.
8.4. It is strictly forbidden to bring pets into the hotel premises and rooms.
9. Third party stay in hotel premises
9.1. A third party is considered to be a person not registered at the hotel, except for guests whose membership in the reservation is confirmed by the person registered for the reservation.
9.2. Only the maximum number of guests, determined by the number of beds, as well as persons registered in the hotel's guest register or persons whose belonging to the reservation is confirmed by the registered person, are allowed to stay in the hotel room.
10. Other rules
10.1. Breakfast is served on the 3rd floor of the complex from 6:00 AM to 11:30 AM.
10.2. The guest is obliged to inform the hotel administration about personal preferences for breakfast.
10.3. The guest is obliged to inform the hotel administration about products or ingredients that may cause allergic reactions.
10.4. For the convenience, a lounge room "Fireplace Room" is available for relaxation purposes, which is located on the 2nd floor.
10.5. The lounge may be closed for private events.
10.5.1. The hotel administration informs hotel guests about the closure of the room.
The rules have been prepared: November 19, 2024